Troubleshoot: Parent Portal Link is Not Working (2025)

Issue

If you attempt to access a form through the PowerSchool Parent Portal, but the link in the Parent Portal does not take you directly to the form, this is likely because the link was not properly set up. It may be that the link was for a different school year, it was not able to pull the correct snapcode from the school’s database, or there is a technical issue with the Parent Portal’s plug-in.

If you encounter this issue, we recommend that you contact your school district directly for assistance. However, there are a few steps you can take to access your form before contacting your school.

Resolution steps

1. Clear the data from your web browser (Google Chrome, Mozilla Firefox, etc.) You can find the instructions on how to do this for your specific web browser below:
1. Google Chrome
2. Mozilla Firefox
3. Safari
2. Try using a different web browser to access the form. PowerSchool Enrollment works best on Google Chrome, but feel free to try any web browser you wish!
3. Make sure that you are clicking the link for the correct school year and form.
4. Check the email or letter that your school district sent you for confirmation that your form should be accessible via the Parent Portal.

Still Not Working?

If these steps do not help you access the form, contact your school district’s Enrollment department for further assistance.

For additional support, please create a case through our Support Case Chat.

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